Refund Policy

Effective Date: 12 July 2023

Thank you for choosing Smatleads. We are committed to delivering a valuable and reliable service to all our customers. This refund policy outlines the terms and conditions for requesting refunds for subscription-based deals.

1. Refund Eligibility:

1.1. Monthly Subscriptions: Customers who have subscribed to our service on a monthly basis are eligible for a refund within the first 7 days from the initial subscription date.

1.2. Annual Subscriptions: Customers who have subscribed to our service on an annual basis are eligible for a refund within the first 7 days from the initial subscription date.

1.3. Promotional Subscriptions: Refund eligibility for subscriptions purchased under special promotional offers may vary. Please refer to the specific terms of the promotion for details.

2. Refund Process:

2.1. To request a refund, please contact our customer support team at support@smatleads.com. You will need to provide your full name, subscription ID, and a detailed reason for your refund request.

2.2. Refund requests will be processed within 15 business days from the date of submission.

3. Refund Conditions:

3.1. Refunds will only be considered if the request is made within the eligible time frame mentioned in Section 1.

3.2. Refunds will be issued using the same payment method that was used for the original subscription purchase.

3.3. Refunds will be provided for the subscription amount only. Any additional fees, taxes, or charges are non-refundable.

3.4. If you have used our service extensively during the refund period and have derived significant value from it, we reserve the right to offer a partial refund based on the extent of usage.

3.5. Refunds will not be provided if the reason for cancellation is due to a violation of our terms of service or any abusive use of our service.

4. Subscription Cancellation:

4.1. If you decide to cancel your subscription, your access will be terminated.

4.2. We do not offer prorated refunds for subscription cancellations before the end of the billing cycle.

5. Modifications to the Refund Policy:

We reserve the right to modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By subscribing to our service, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.

If you have any questions or concerns about our refund policy, please contact our customer support team at support@smatleads.com.

Thank you for choosing Smatleads. We appreciate your trust in our services.